Refund Policy
Last updated: 14 September 2026
This policy applies to purchases made directly from TrueCost Egypt by Imtelak LLC unless different terms are clearly shown at checkout, subject to mandatory rights under applicable law.
Digital access passes
Trip Pass provides 30 days of access and Trip Pro provides 60 days from entitlement activation. These are one-time purchases and do not auto-renew.
Full Quote Audit
A Full Quote Audit is a digital analytical service that may begin processing once the quote and required information are received. If we cannot provide the purchased service because of an error on our side, contact us so we can provide the appropriate correction or refund for the circumstances.
Refund requests
If you were charged twice, did not receive purchased access or service because of a technical error on our side, or believe a transaction is incorrect, contact us with the order number and the email used for the purchase so we can review it.
Services already delivered or used
Digital services that have been fully delivered, activated and used may not be refundable, subject to any mandatory rights under applicable law.
Third-party purchases
Bookings or purchases made with an external provider are governed by that provider’s refund policy, not the TrueCost Egypt refund policy.